Refund policy

 

Returns and Cancellations

I will gladly accept returns and cancellations.

Contact me within: 14 days of delivery

Return items back within: 14 days of delivery

Request a cancellation: before the item has been dispatched

Please contact me if you have any problems with your order.

I'm sorry but I can't accept returns of customised orders.

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Refunds 

If you have an issue with your order, please email hairydogcrafts@gmail.com to seek advice about refunds.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 


Next contact your bank. There is often some processing time before a refund is posted. 


If you’ve done all of this and you still have not received your refund yet, please contact us at hairydogcrafts@gmail.com. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hairydogcrafts@gmail.com.