FAQ

Shipping
I will package and dispatch your order the next working day Monday - Friday.
Estimated delivery times:
United Kingdom: 1-2 business days
Worldwide: 5-7 business days
I'll do my best to meet these delivery estimates, but can't guarantee them.

My standard shipping is with Royal Mail, 1st Class for the UK and International Standard up to £25 or Tracked for order above that value.

I am not responsible for any delays due to customs. 

Buyers are responsible for any customs and import taxes that may occur.

I send my items from the United Kingdom.

 

Shipping Prices as of 4th April 2022:

Our shipping prices are worked out by the weight of the goods you are purchasing.  This does exclude our multi needle felting tools because of their bulky shape..

UK Mainland

0-40 grams of goods – UK 1st Class £1.85

41-65 grams of goods – UK 1st Class £2.40

66-250 grams of goods – UK 1st Class £4.40

251-450 grams of goods – UK 1st Class Signed For £5.40

ORDERS OF £40+ ARE ENTITLED TO FREE POSTAGE

USA

0-40 grams of goods – £5

41-65 grams of goods – £7

66-190 grams of goods – £15.55

191-450 grams of goods – £21

451-1500 grams of goods – £30

Canada and Brazil

0-40 grams of goods – £5

41-65 grams of goods – £6.80

66-190 grams of goods – £8.50

191-450 grams of goods – £19.20

451-1500 grams of goods – £25.95

Singapore

0-40 grams of goods – £4.80

41-65 grams of goods – £7.40

66-190 grams of goods – £13.80

191-450 grams of goods – £21.90

451-1500 grams of goods – £30

Europe (NON-EU)

0-40 grams of goods – £3.8

41-65 grams of goods – £4.9

66-190 grams of goods – £8.10

191-450 grams of goods – £12.30

451-1500 grams of goods – £16.80

 

Our bubble wrap and mailers are biodegradable.  Everything else will be sent in cardboard boxes (new or reused) and sealed with paper tape.

 

Returns and Cancellations

I will gladly accept returns and cancellations.

Contact me within: 14 days of delivery

Return items back within: 14 days of delivery

Request a cancellation: before the item has been dispatched

Please contact me if you have any problems with your order.

I'm sorry but I can't accept returns of customised orders.

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Refunds 

If you have an issue with your order, please email hairydogcrafts@gmail.com to seek advice about refunds.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 


Next contact your bank. There is often some processing time before a refund is posted. 


If you’ve done all of this and you still have not received your refund yet, please contact us at hairydogcrafts@gmail.com. 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hairydogcrafts@gmail.com.

Contact Information

Business address: Muriau Bychain, Trawsfynydd, Blaenau Ffestiniog, Gwynedd, LL41 4TS

Email address: HairyDogCrafts@gmail.com

Product Information

I purchase the majority of my fibres from UK businesses that ethically source their products.  The rest is from my family's sheep in Yorkshire and Lincolnshire.